We had started offering Pos Laju delivery service with tracking numbers since January 2013, the service is limited for buyers within peninsular Malaysia as posting to East Malaysia may take a much longer time thus causing higher dead on arrival rate. We have a clear policy and terms stated in the
Delivery tab to avoid any possible problems, our payment procedure is designed to avoid any misunderstanding. In this article, we will give a brief explanation on how we handle a Pos Laju delivery's order.
1)First, we receive the orders from our clients through email, sms or our Facebook page, after confirming the order,we will start to prepare the ordered products. Below is an example of 3 set of Good luck Marimo pair ordered through our Facebook page during our Facebook Page's Exclusive Offer.
2) After we receive the order, we will wait for the clients to make the payment to our CIMB bank's account. We will only ship the ordered products after the payment is credited into our account , so we prefer CIMB bank to CIMB bank transfer as other bank transfer to CIMB might take a few days.
3)Next, we will fill in the Pos Laju form according to the details obtain from the client, information we needed including the types and quantity of products you want to order, your full name (prefer as stated in the IC), clear address, and phone number (prefer mobile number).
Example,
Items: 5 Giant marimo
Name: Neoh Jia Xin
Address: 28, JALAN LUMBA KUDA, 11400 PULAU PINANG
Phone Number: 0174548829
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| Yellow form is send with the parcel while red form is our backup copy |
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| Example of a Pos Laju form (client's information censored), the number on the upper right is the tracking number) |
4) A day before posting (for plants) or a few hours before posting (for snails) , we will pack up the ordered products.
5) Lastly, we will send the shipment and give our clients the tracking number, our shipping day is Monday to Thursday for plants and Monday to Wednesday for snails.
